How do I receive my keys?

Levi:

Please check the details on your booking confirmation.

Ylläs:

You can collect your keys from our office at Vaeltajantie 2 A, 95980 Ylläsjärvi.

Outside office hours you can pick up the keys for your lodging from the automated key box at our office.

Instructions for using the automated key box:

1. The person who placed the reservation will receive a message on their phone in Finnish and in English. The message has two codes: code to the front door and the key code- Please note, for this to happen we need to have the phone number of the person who made the reservation/who is picking up the keys.
2. Open the front door with the code you received.
3. Choose “Pick-up” (“Noutamassa) and enter your key code.
4. The locker holding your key opens, take the key and close the locker.

Returning the keys:

During office hours you can return the keys at our service desk.
Outside office hours you can return the keys in the same automated key box as follows:

1. Open the front door with the same code you received previously.
2. Choose “Return” (“Tuomassa”) on the screen.
3. Enter the phone number to which you received the code on the screen
4. The return locker opens, place your keys in the locker and close the locker.

You can reach our customer service in the following numbers in case there is any trouble.

• Ylläs: 010 7397450
• Levi: 010 7397451